What is the Return/Exchange Policy?
LUXICE accepts returns/exchanges within 14 days of the date your item was delivered. If you would like to return/exchange any item(s), please contact us on Support@luxicejewelry.com or send us a text message on 4193244458. once your refund or exchange is approved, you will receive an email confirmation within 24 hours. The refund will reflect in your bank account within 2-3 business days.
Warranties are only honored with warranty cards. In the case of a broken, damaged items, LUXICE, will refund or replace your items without the warranty card.
Solid Gold items are not subject to returns, due to the fact that each piece is made to order. Solid Gold items are subject to repair only at a fee of $99. Please contact our customer support to receive the Authorization Form. Apparel is returnable within 14 days of purchase, if it is in unworn condition with the tags attached.
There are NO returns/exchanges on LUXICE Customized Necklaces and Jordan watches. Every customized item is guaranteed under our Lifetime Warranty. The warranty will give you a one-time repair of the piece - with no charge. LUXICE will repair the item if you experience any defects in craftsmanship or breakage due to manufacture defects. Warranty is voided on user damage issues (ie: water damage, accidental breakage, etc) . There is a 59 USD repair fee if you encounter future problems, only for repairable items. On Custom Script Pendant (only), If you would like to make an exchange for a different chain length, there is a 49 USD handling fee. Once any of our custom piece goes into production, there can be NO cancellations.
*Shipping paid on Returned Items is non-refundable.*
*LUXICE will reimburse or pay for return shipping only in the event that we have erred. For example: if LUXICE were to send you the incorrect piece of jewelry, or article of clothing.*